Terms & Conditions

These Terms govern your use of xeflux.com and any order you place with Xeflux Creative Studios (OPC) Private Limited (CIN: U47912GA2023OPC016322), registered at FL No. B-2, Near Loyola H. School, Margao, Salcete, South Goa — 403601 ("Xeflux", "we", "us"). By placing an order, you agree to these Terms.

1. Who we are

Xeflux is a custom printing studio in Margao, Goa. We print designs supplied by you (or chosen from our catalogue) onto t-shirts, mugs, and other products using DTF and sublimation printing. We also sell handmade gifting items (hampers, bouquets, wedding packing), which are prepared for us by our partner Creative World. Xeflux remains your seller for these items and is responsible for your order.

• Legal name: Xeflux Creative Studios (OPC) Private Limited (formerly Fluxcart E-Commerce (OPC) Private Limited)
• Registered address: FL No. B-2, Near Loyola H. School, Margao, Salcete, South Goa — 403601
• Email: support@xeflux.com · Phone/WhatsApp: +91 90968 87726
• GSTIN: 30AAFCF7534G1ZW

2. Placing an order

An order is confirmed only after successful payment and, where applicable, your approval of the design proof we send you. Prices shown include applicable GST. Delivery is by India Post and charged at its tariff for your parcel's weight and distance plus 18% GST, with a packing charge of ₹50 per product; the exact amount is shown before you pay, and studio pickup in Margao has no delivery or packing charge. Gifting items are collected from our studio (see section 6). We record your consent through an explicit action at checkout — we never use pre-ticked boxes.

3. Your artwork & your responsibility

When you upload or supply a design, you confirm that:

• You own the rights to that design, or have permission to use it. You must not upload copyrighted logos, characters, or artwork you don't have the right to print (for example, trademarked brands or licensed characters).
• You are responsible for the content, spelling, and quality of the files you supply. We print what you approve; we can't be responsible for typos or low-resolution images in your own artwork.
• You indemnify Xeflux against any claim arising from artwork you supplied that infringes someone else's rights. We may refuse or cancel any order containing unlawful, infringing, or offensive content.

4. Pricing & payment

• All prices are in Indian Rupees (₹) and include GST unless stated otherwise.
• We accept UPI, cards, net banking and wallets. Cash on Delivery is not available.
• We reserve the right to correct genuine pricing errors; if a price was clearly wrong, we'll contact you before printing and offer a refund or the corrected price.
• Gifting items are confirmed after full advance payment, and the final price depends on your customisation and quantity.

5. Printing, colour & product variation

Printed colours may vary slightly from what you see on screen, and natural products (like fabric, flowers or chocolate) can have minor variations. This is normal and is not a defect. We aim to match your approved proof as closely as the process allows.

6. Delivery

We hand most orders to India Post within 2–3 working days (after proof approval, for custom prints) and ship across India by India Post Speed Post Parcel; transit then typically takes 1–2 days within Margao, 1–4 days within Goa and 4–5 days elsewhere in India, plus one day where a branch post office delivers. The delivery charge is India Post's tariff for the weight and distance plus 18% GST, and packing is ₹50 per product; both are shown at checkout before you pay. There is no delivery or packing charge for studio pickup. Delivery times are estimates and depend on India Post. Gifting items are collected from our Margao studio. See our Delivery Information for details.

7. Returns & refunds

Custom items can't be returned for change of mind. If an item arrives damaged, wrong or incomplete, or has a print fault, we put it right at our cost — by reprint or replacement, or by refund where a reprint isn't possible — provided you raise the claim within 48 hours of delivery (30 days for a workmanship fault in normal use) and support it with an unedited unboxing video and photos. We verify every claim against our packing records, your design approval and the courier's delivery record. Full details, including cancellation rules, are in our Refund & Return Policy, which forms part of these Terms. Nothing in it reduces your rights under the Consumer Protection Act, 2019.

8. Fair use, evidence & chargebacks

We're committed to resolving genuine problems quickly. If you have an issue, please contact us first — most problems are sorted within a day. Raising a payment chargeback or dispute without first contacting us, or making a false claim about a delivered order, is treated as an unfair practice and will be contested with evidence. You agree that we may pack your parcel on video, keep packing records and photos, your design approval, courier delivery records, your messages and any video or photos you send us for a claim, and use them to verify claims, prevent fraud, defend payment disputes and meet legal requirements. A knowingly false claim (for example a swapped or empty parcel, an edited video, or a delivered parcel reported as not received) may be reported to the courier, the payment provider and the police, and we may decline further orders from the same customer.

9. Limitation of liability

To the extent permitted by law, our liability for any order is limited to the value of that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

10. Governing law

These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Margao, Goa.

11. Contact

Questions about these Terms? Email support@xeflux.com or message us on WhatsApp at +91 90968 87726. Our Grievance Officer's details are in the Refund & Return Policy and Privacy Policy.