Delivery & Shipping
How your Xeflux order gets to you — delivery charges, timelines, tracking, free studio pickup and returns.
Standard delivery
We hand your parcel to India Post within 2–3 working days (after you approve the design proof, for custom prints). India Post then delivers in about 1–2 days within Margao, 1–4 days within Goa and 4–5 days elsewhere in India (one extra day where a village is served by a branch post office). We send the tracking number by e-mail and WhatsApp.
Delivery & packing charges
Delivery charge. We ship through India Post (Speed Post Parcel). The delivery charge is India Post's tariff for your parcel's weight and its distance from Margao, plus 18% GST, and a packing charge of ₹50 for every product. You see the exact amount on the product page and at checkout, before you pay. Studio pickup in Margao has no delivery charge and no packing charge. Gifting items (hampers, bouquets, flowers, trousseau packing, wedding platters) are collected from the studio.
Order tracking
When we hand your parcel to India Post we send you the tracking number (and an estimated delivery date when we have one) by e-mail and WhatsApp. You can also follow your order on our order tracking page. For studio pickup, we message you the moment your order is ready for collection.
Studio pickup
Collect from our studio in Margao, Goa once your order is ready. No additional charges.
From order to your door
All our printed products are made to order. Here is the full journey, from payment to delivery.
- 01
Order confirmation — day 0
After payment and your proof approval you receive a confirmation by email or WhatsApp with your order details and an estimated delivery date.
- 02
Production — days 1–3
Your design is printed, quality-checked and packed. Custom items take 1–3 business days in production.
- 03
Dispatch — day 3–4
Your order is handed to our courier partner and a tracking number is sent to you.
- 04
Delivery — 5–7 business days after dispatch
In practice, that is about 8–11 days from your order date. Remote pin codes can take 8–10 business days after dispatch. You'll get live tracking updates throughout.
Shipping charges
Printed products ship free anywhere in India. The price you see is the price you pay.
Payment: we accept UPI, cards, net banking and wallets. Cash on Delivery is not available because every order is made to order for you. Ordering 10 or more pieces? Contact us for bulk pricing.
Returns & exchanges
Because Xeflux products are custom-printed to your design, we do not accept returns or exchanges for change of mind. If something is wrong with your order we fix it at our cost — the full rules are in our Refund & Return Policy.
We fix, at our cost, if:
- The item arrives damaged in transit
- The wrong product, size or design was sent, or something is missing
- The print is faulty or clearly differs from your approved proof
- Your parcel is confirmed lost in transit
Not covered:
- Change of mind after production
- Incorrect size selected at checkout
- A design you approved that contains a visible error
- Claims we cannot verify
1. If the outer parcel is torn, open or wet, don’t accept it — tell us and we re-send at our cost.
2. Keep it sealed until you start recording, then record one unedited video as you open it (show the label and seal first).
3. WhatsApp us at +91 90968 87726, or email support@xeflux.com, within 48 hours of delivery with your order number, the video and photos. Don’t send anything back until we tell you how.
4. We acknowledge within 1 business day and decide within about 3 working days of having everything we need.
Delivery questions
How do I track my order?
Once dispatched, you'll receive a tracking link via WhatsApp or email. You can also contact us with your order number for a status update.
Do you deliver to all states in India?
We deliver to all major states and most pin codes across India. Certain remote areas may have extended delivery timelines. Contact us to confirm delivery to your location.
What if I'm not home during delivery?
Our courier partners typically attempt delivery twice. If undelivered, the parcel is held at the nearest hub for up to 7 days before being returned to us. Contact us to rearrange delivery.
Can I change my delivery address after ordering?
Address changes are possible if the order hasn't been dispatched. Contact us immediately via WhatsApp. Once dispatched, the address can only be changed at the courier's discretion.
How do gifting orders work?
Gifting items are confirmed after full advance payment and collected from our Margao studio. If you'd like delivery, ask us when you order; the charge is confirmed before you pay.
