Privacy Policy

Last Updated: 03/02/2024

Welcome to xeflux by Fluxcart OPC Pvt Limited, an ecommerce platform dedicated to providing you with a seamless shopping experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By using xeflux, you agree to the terms outlined in this policy.

INFORMATION WE COLLECT

Information You Provide:
We receive and may store any information you enter on our website. This includes:

Your name
Your mailing address
Your email address
Your phone number
Demographic and lifestyle information, such as age, personal interests, and product preferences
Location information

You may also provide information about others, such as the name and address of a gift recipient or contact information for Friends & Family.

Information from Other Sources:
We may receive information about you from third parties that help us update, expand, and analyze our records and identify new customers.

Automatic Information:
We collect information through cookies and other automated means. This may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. Cookies help us create a more personalized shopping experience and tailor advertisements and offers to you.

Location Information:
Our website may collect information about your device type or specific location to help with shipping costs.

Public Blog, Reviews, Forums:
Our website offers publicly accessible blogs, reviews, or community forums. Any information you provide in these areas may be read, collected, and used by others who access them.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for purposes such as:

Fulfilling orders and requests for products, services, or information
Processing returns, exchanges, and layaway requests
Tracking and confirming online orders
Delivering products
Managing our Reward Zone program
Marketing and advertising products and services
Conducting research and analysis
Establishing and managing your accounts with us
Communicating about special events, sweepstakes, promotions, and surveys
Identifying you on our websites and tailoring advertisements and offers based on your interactions
Facilitating interactions with us and others, such as enabling you to email a link to a friend
Operating, evaluating, and improving our business

Data Retention:
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SHARE THE INFORMATION WE COLLECT

We do not sell, rent, or trade your personal information to third parties. We may share your information with third parties to perform services on our behalf, such as:

Fulfilling orders
Delivering packages
Sending marketing communications
Fulfilling subscription services
Conducting research and analysis
Providing chat functions

We may also share personal information when required by law, such as in response to a regulation, court order, or subpoena. Additionally, we may share information to protect the rights, property, or safety of our customers or others, prevent harm or loss, or in connection with an investigation of suspected or actual unlawful activity.

In the event of a corporate sale, merger, acquisition, dissolution, or similar event, we may share personal information.

HOW WE PROTECT THE INFORMATION WE COLLECT

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. However, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may choose to:

Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications
Update and correct your personal information
Cancel your account or request that we no longer use your information to provide you services
Request removal of your personal information from our blog or community forum

To do any of these, follow the directions in a marketing email or direct mail you receive from us, or contact us with your request using the contact options available on our contact page.

LINKS TO OTHER WEBSITES

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you are visiting.

PRIVACY POLICY UPDATES

We may update our Privacy Policy as required and we encourage you to visit our page regularly to stay informed about our privacy practices.

HAVE QUESTIONS?

If you have any questions about our Privacy Policy, we will do our best to answer them. Please contact us using the contact options available on our contact page.