Cancellation, Return and Refund Policy

Cancellation Requests:

1. Eligibility for Cancellation:

• Cancellations are only considered if requested within 2 hours of placing the order.
• Cancellation requests may not be accepted if the order has already been communicated to vendors/merchants and the shipping process has begun.
• the product should be returned with in 7 working days after order has been delivered to customer if defect found

1. Non-Cancellable Items:

• Perishable items like flowers, eatables, etc., are not eligible for cancellation requests.
• Refunds or replacements can be made if the customer proves the product quality is not satisfactory.

Reporting Issues:

1. Damaged or Defective Items:

• Report damaged or defective items to our Customer Service within 7 days of receipt.
• The request will be entertained after the merchant has verified the issue.

1. Product Not as Expected:

• If the product received does not match the site description or customer expectations, report this to Customer Service within 7 days of receipt.
• The Customer Service Team will review the complaint and make a decision.

1. Products with Manufacturer’s Warranty:

• Complaints regarding products with a manufacturer’s warranty should be directed to the manufacturer.

Refunds:

• If a refund is approved by Fluxcart E-commerce OPC Pvt Limited, it will be processed within 6-8 days to the end customer.